Once an order is placed, how long before it is shipped?
If you selected from our Ready2Ship Collection, your order will leave our workshop within two weeks of order acknowledgement. If you selected a Custom piece, with a custom finish, size requirements or a piece not part of our Read2Ship Collection, it will leave our workshop within four to six weeks.
What form of payment do you accept?
We accept Visa, Mastercard and American Express.
How is tax calculated on my order?
We charge 9.5% sales tax only on orders that ship to the state of California.
What is you furniture made of?
All our furniture is made from 100% solid wood. Our wood of choice is select pine, which is sourced locally from sustainable forests.
What does “handmade furniture” mean?
All our furniture is made by hand. Our Artisans use traditional methods of wood working to manufacture our products. Our pieces are made using mortise & tenon and bridle joints.
What does “hand-finished” mean?
Each piece is finished by hand by our highly trained Artisans. Over 19 years we have developed a finishing technique using stains, paints, polishes and waxes. This is why some of our custom pieces take long to ship than pieces ordered from our Ready2Ship Collection.
What does “vintage inspired” mean?
For many years we have collected antiques and vintage furniture. We design furniture to bring out the sense of history that antique furniture inherently posses. We have developed a finishing style that is designed to make each piece look like a well loved family heirloom, with a gentle care-worn feel, reflecting usage over time.
What does “British inspired design” mean?
We are first and second generation Americans. Our Parents are English and Welsh and we have always been interested in how British culture has influenced furniture design in America. As a teenager, my Mother would import British antiques and especially old pine furniture from English farmhouses. This gave us a deep appreciation for our heritage and the history that came with each piece. In designing furniture we strive to marry our British Heritage with our love of American made furniture.
How long should my furniture last?
Each piece is solid wood. We do not use plywood, particle board or veneers. Our furniture is destined to become a family heirloom.
How long have you been in business?
Bradshaw Kirchofer is a family business, established in 1994.
Do you import furniture from India or Vietnam?
No, all our furniture is made by hand, in our workshop in California. We are proud to use the term, Made in USA.
If I ordered furniture from you in the past and would like to add to my 'Bradshaw Collection' will you match the finish of my previously ordered piece?
Hand finished pieces and wood characteristics will vary. For these reasons we cannot guarantee an exact match to a previously handmade and hand-finished piece. However we will do our best to work with you to create a piece that is complimentary to your existing furniture.
Can I pick up my furniture order from your workshop, to save on shipping?
Yes you can pick up directly from our workshop in Torrance, California. Please contact us by email to arrange a time.
What is the cost of delivering my furniture?
We offer a flat rate fee depending on the distance from our workshop. - local, national, extended or Alaska & Hawaii.
What is Unlimited Furniture Delivery?
We offer unlimited furniture delivery for a flat rate price, this means you can ship as many items as you desire, for one flat fee. The furniture must be ordered in the same online transaction.
Can I return furniture from the Ready2Ship Collection?
Yes, if for some reason you are dissatisfied with your furniture, we will exchange or refund pieces from our Ready2Ship Collection. Please notify us within seven days of receiving your order. We charge an 18% re-stocking fee. We are not able to refund third party shipping fees. Associated costs with returning the furniture to our workshops is the responsibility of the customer.
Can I return my Custom-made furniture?
No, all custom furniture pieces are made-to-order. For that reason we cannot accept returns. These custom pieces are non-cancelable, non-returnable and non-refundable, with the exception of manufacturer defects or damages. We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. However, if you discover a defect in your furniture, please contact us prior to signing acceptance of delivery. Furniture that is refused because it does not fit through entry way will be refunded minus a 30% restocking fee.
Shipping and return charges are non-refundable.
If you have any further questions about our furniture, please contact us by email at: firstname.lastname@example.org.